win69 Privacy Policy

win69 ("we," "our," or "the Platform") operates the online gaming platform accessible at win69.bio and is committed to protecting the privacy and personal data of all individuals who use our services. This Privacy Policy sets out, in clear and accessible terms, how win69 collects, processes, stores, shares, and protects personal information in connection with the Platform's services.

This Privacy Policy applies to all users of win69, including registered Players with active accounts, individuals browsing the win69 website without registration, and former Players whose data we are required to retain under applicable law and gaming regulations.

win69 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, the directives of the National Privacy Commission (NPC), and applicable guidelines issued by PAGCOR and other relevant regulatory authorities.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably ascertained directly or indirectly, or when put together with other information would directly and certainly identify an individual.
• "Sensitive Personal Information" refers to personal data including government-issued identification numbers, biometric information, financial details, and any other information designated as sensitive under RA 10173.
• "Processing" means any operation or set of operations performed upon personal data including collection, recording, organization, storage, updating, retrieval, consultation, use, consolidation, blocking, erasure, or destruction.
• "Data Subject" refers to you — the natural person whose personal data is collected and processed by win69.
• "Controller" refers to win69, the entity that determines the purposes and means of processing personal data on this platform.
• "Processor" refers to any natural or legal person, government agency, or organization that processes personal data on behalf of win69 under a data processing agreement.
• "NPC" means the National Privacy Commission of the Philippines, the government body that administers and enforces the Data Privacy Act of 2012.

win69 collects personal data across several categories depending on your interaction with the platform. The following table summarizes the categories of data collected, their source, and the reason for collection:

win69 collects personal data through the following means:

• Directly from you: When you register an Account, complete KYC verification, make deposits or withdrawals, contact customer support, or interact with any feature of the win69 platform that requires you to submit information.
• Automatically: When you visit and interact with win69.bio, technical data including IP addresses, browser information, session data, and cookie identifiers are collected automatically through standard web server logs and analytics tools.
• From payment processors: When you make a deposit or request a withdrawal, win69 receives transaction confirmation data from payment processors including GCash, PayMaya, and Philippine bank InstaPay services — limited to transaction reference numbers, amounts, and payer verification data.
• From identity verification services: During KYC processing, win69 may use third-party identity verification services to validate documents and confirm identity against government databases where applicable under Philippine law.
• From regulatory authorities: In specific circumstances required by law, PAGCOR or other regulatory authorities may share information about a Player with win69 for compliance purposes, including self-exclusion notifications.

win69 processes your personal data for the following specific and legitimate purposes:

1. Account creation and management: To register your win69 account, maintain your account details, process login authentication, and manage your preferences and settings.
2. Identity verification (KYC): To verify your identity in compliance with anti-money laundering (AML) obligations, PAGCOR licensing requirements, and the win69 Terms & Conditions — including confirming that you are 21 years of age or older.
3. Payment processing: To process deposits into your win69 Wallet and withdrawals to your verified payment methods, including generating records for financial auditing and dispute resolution purposes.
4. Regulatory compliance: To comply with all applicable laws, gaming regulations, anti-money laundering obligations, and directives from PAGCOR, the NPC, and other relevant authorities.
5. Customer support: To respond to your inquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
6. Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, and other prohibited activities on the win69 platform.
7. Responsible gaming: To administer deposit limits, session timers, cool-off periods, and self-exclusion requests, and to monitor gaming activity for indicators of problem gambling where required by regulation.
8. Platform improvement: To analyze aggregated, anonymized usage data to improve win69's platform performance, user interface, and game offering.
9. Marketing communications (opt-in only): To send promotional communications to Players who have explicitly opted in to receive them. You may withdraw consent to marketing communications at any time through your account settings or by contacting support.

win69 processes personal data on the following legal grounds as provided for under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing of account registration data, payment information, and gaming activity records is necessary for the performance of the contract between you and win69 as set out in the win69 Terms & Conditions.
• Legal obligation: Processing of KYC documentation, financial transaction records, and gaming activity data is required to comply with applicable gaming regulations, anti-money laundering laws, and PAGCOR licensing conditions.
• Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring is conducted in pursuit of win69's legitimate interests in maintaining a safe, fair, and compliant gaming environment — subject to these interests not being overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential analytics is conducted on the basis of your express, freely given, specific, and informed consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

win69 does not sell, rent, or trade your personal data to any third party. Personal data is shared only in the following defined circumstances:

• Payment processors: Transaction data is shared with GCash, PayMaya, and Philippine banking partners strictly to the extent necessary to process your deposits and withdrawals. These processors are bound by data processing agreements and applicable financial regulations.
• Identity verification services: KYC documentation is shared with licensed identity verification service providers for the purpose of verifying your identity. These providers process data only under win69's instructions and data processing agreements.
• Game providers: When you play a game powered by a third-party provider such as PG Soft, Pragmatic Play, or Jili, technical session data — including bet amounts and game round identifiers — is shared with that provider's systems. This data does not typically include your full identity details.
• Regulatory authorities: Personal data may be disclosed to PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts of competent jurisdiction where required by law, court order, or regulatory directive.
• Professional advisers: win69 may share relevant personal data with legal counsel, auditors, and other professional advisers acting under obligations of professional confidentiality where required for the conduct of win69's business.

win69 uses cookies and similar tracking technologies on win69.bio to enable certain platform functions, analyze usage patterns, and enhance the player experience. The categories of cookies used are as follows:

• Essential cookies: Strictly necessary for the operation of win69.bio, including maintaining your login session, preserving your account preferences, and enabling security features. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how Players navigate win69.bio, which pages are visited most frequently, and how long sessions last. This data is used to improve platform performance and usability. These cookies are activated only with your consent.
• Fraud prevention cookies: Used to detect suspicious access patterns, multiple account creation from the same device, and other indicators of potential fraud or policy violations.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to register, log in, play games, or conduct transactions on win69. However, disabling essential cookies may prevent certain platform features from functioning correctly.

win69 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law and gaming regulations. The following retention periods apply:

• Account and KYC data: Retained for the duration of your active Account plus five (5) years following account closure, in compliance with PAGCOR licensing requirements and anti-money laundering regulations.
• Financial transaction records: Retained for seven (7) years following the date of each transaction, in compliance with the Anti-Money Laundering Act and applicable gaming regulations.
• Gaming activity records: Retained for five (5) years following the date of each gaming session.
• Customer support communications: Retained for three (3) years following the close of each support interaction.
• Marketing consent records: Retained for three (3) years following withdrawal of consent or account closure, whichever is earlier, to demonstrate compliance with consent requirements.
• Technical and device data: Retained for twelve (12) months from the date of collection unless retained longer for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that renders re-identification impossible, except where win69 is required by a court order or regulatory directive to preserve specific data for a longer period.

win69 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, and destruction. These measures include:

• Transport Layer Security (TLS 1.2 or higher) for all data transmitted between your device and win69 servers;
• AES-256 encryption for sensitive data stored in win69's databases;
• Role-based access controls limiting win69 staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the win69 platform;
• Multi-factor authentication for win69 staff accessing systems that contain personal data;
• Comprehensive data processing agreements with all third-party processors that handle personal data on win69's behalf.

While win69 employs rigorous security practices, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, win69 will notify the NPC within 72 hours of becoming aware of the breach and will notify affected Players without undue delay.

You also play a role in protecting your account. You are responsible for maintaining the confidentiality of your win69 login credentials and for notifying win69 support immediately if you suspect unauthorized access to your account.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by win69:

To exercise any of the above rights, contact win69 Data Privacy via [email protected] with the subject line "Data Privacy Request." win69 will respond within fifteen (15) days of receiving a complete and verifiable request. Certain requests may require identity verification before processing to ensure that personal data is not disclosed to unauthorized parties.

win69 does not knowingly collect, process, or retain personal data from any individual under the age of 21 years. The win69 platform is strictly intended for adults aged 21 and above, as required by PAGCOR and applicable Philippine gaming regulations.

If win69 determines that personal data from a person under 21 years of age has been collected — whether through misrepresentation during registration or any other means — that individual's Account will be immediately suspended, all associated personal data will be deleted (subject to legal and regulatory retention obligations where relevant), and any balance held will be processed in accordance with anti-money laundering obligations.

win69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or gaming regulatory requirements. The revised Privacy Policy will be published on this page with an updated effective date.

Where material changes are made to this Privacy Policy — particularly changes that affect the purposes for which your data is processed or the rights available to you — win69 will notify registered Players via email or platform notification at least fourteen (14) days before the changes take effect.

Your continued use of win69 following the effective date of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised Privacy Policy, you may request account closure as described in the win69 Terms & Conditions.

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by win69, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the win69 website — the fastest channel for general privacy questions
• Data Privacy Email: [email protected] — use subject line "Data Privacy Request" for formal data rights requests

win69 takes all privacy-related communications seriously and aims to respond to Data Privacy Requests within fifteen (15) business days. For regulatory complaints regarding data privacy, you may also contact the National Privacy Commission of the Philippines directly.

This Privacy Policy was last updated on January 1, 2026. It supersedes and replaces all prior versions of the win69 Privacy Policy. Previous versions are archived and available upon request.